We’d Love To Hear From You
We're here to help. Whether you have a question, would like to make a referral, provide feedback, or learn more about our services, we'd love to hear from you.
HQ Office
Suites 204 and 204A Westfield, Mount Druitt, NSW 2770
Phone
02 9020 1942
Mobile
0424 895 943
Hours
Mon - Fri: 9am - 5pm AEST
Northern Territory Office
4/7 Nefri Street, Bakewell, NT 0832
Phone
02 9020 1942
Mobile
0424 895 943
Hours
Mon - Fri: 9am - 5pm AEST
Feedback, Complaints, Incidents, and Referrals
We welcome feedback, complaints, compliments, and incident notifications. Your input helps us improve our services and ensure we maintain safe, high-quality supports.
Referrals
To make a referral or enquire about our services, please call, email, or submit a referral form. We will guide you through the process and handle your referral efficiently and confidentially.
Complaints
We are committed to addressing your concerns promptly, fairly, and respectfully. Complaints are managed in line with our Complaints Management Policy to ensure transparency and resolution.
Feedback
Your feedback helps us improve. We welcome your comments, suggestions, and ideas, and all feedback is valued and carefully considered. Anonymous feedback is also welcome.
Incidents
If you need to report an incident or safety concern, please contact us immediately. All incidents are taken seriously and managed in line with our Incident Management procedures to maintain a safe and supportive environment.
ACKNOWLEDGEMENT OF COUNTRY
We acknowledge the Traditional Custodians of the land on which we provide our services and recognise their continuing connection to land, waters, and community. We pay our respects to Elders past and present and acknowledge all Aboriginal and Torres Strait Islander peoples as the First Nations of Australia.
Westfield Mount Druitt NSW 2770, Australia info@brilliantcare.com.au 02 9020 1942
1300 495 434