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Privacy Policy

Our Privacy Policy

Last updated: August 2026

Brilliant Care Pty. Ltd. (“Brilliant Care”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of our clients, NDIS participants, families, carers, representatives, employees, applicants, service providers and website visitors.

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This Privacy Policy explains how we collect, hold, use and disclose personal information.

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We aim to manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian laws and requirements.

1. About Brilliant Care

Brilliant Care Pty. Ltd.
ABN: 52 619 556 946
NDIS Registration No.: 4050018559

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Brilliant Care provides disability support and related services, including services to participants of the National Disability Insurance Scheme (NDIS).

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As part of providing these services, we may need to collect personal and sensitive information about participants and other individuals.

2. What Personal Information We Collect

The types of personal information we collect depend on your relationship with Brilliant Care and the services you request.

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This may include:

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  • your name, date of birth and contact details;

  • residential or postal address;

  • emergency contact details;

  • information about family members, carers, guardians, nominees or representatives;

  • NDIS participant number and NDIS plan information;

  • details about funded supports and services;

  • referral information;

  • service preferences and support requirements;

  • billing, payment and financial information;

  • records of communications with us;

  • feedback, complaints and incident information;

  • information submitted through our website or online forms;

  • employment, qualification and professional information where you apply to work with us; and

  • other information reasonably necessary for us to provide our services or conduct our operations.

3. Sensitive and Health Information

Because Brilliant Care provides disability support services, we may collect sensitive information, including health and disability information.

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This may include information about:

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  • disabilities and diagnoses;

  • medical conditions and health history;

  • medications;

  • allergies;

  • mobility and accessibility requirements;

  • behavioural or support needs;

  • mental health information where relevant to the services provided;

  • treatment and care requirements;

  • health professionals involved in your care;

  • risks, incidents or safety requirements; and

  • other information necessary to safely and appropriately provide support.

 

We will only collect sensitive information where permitted by law, including where we have obtained the appropriate consent or where collection is otherwise authorised or required by law

4. How We Collect Personal Information

Where practicable, we collect personal information directly from you.

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We may collect information when you:

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  • contact Brilliant Care by telephone, email or in person;

  • complete a website enquiry or contact form;

  • submit a referral;

  • request a consultation;

  • become a Brilliant Care participant or client;

  • enter into a service agreement with us;

  • communicate with our employees or support workers;

  • provide documents, including an NDIS plan or supporting documentation;

  • provide feedback or make a complaint;

  • apply for employment or a position with Brilliant Care; or

  • otherwise interact with us or use our services.

 

We may also receive personal information from another person or organisation where authorised or appropriate, including:

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  • family members;

  • parents or guardians;

  • carers

  • nominees or authorised representatives;

  • support coordinators;

  • plan managers;

  • healthcare professionals;

  • allied health professionals;

  • hospitals or other care provideds;

  • government agencies;

  • the NDIA or NDIS-related organisations; and

  • other service providers in your support.

 

Where someone provides personal information to us on behalf of another person, we expect them to have the appropriate authority or consent to provide that information.

5. Why We Collect Personal Information

We collect, hold, use and disclose personal information where reasonably necessary for our functions and activities, including to:

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  • respond to enquiries and referrals;

  • determine whether we can provide appropriate services;

  • provide disability and support services;

  • develop, coordinate and manage supports;

  • communicate with participants, families, carers and representatives;

  • manage service agreements and participant records;

  • coordinate with support coordinators, plan managers and other service providers;

  • process payments and accounts;

  • manage appointments and service delivery;

  • maintain health, safety and quality of care;

  • respond to incidents, emergencies, complaints or concerns;

  • comply with NDIS requirements and standards;

  • comply with legal and regulatory obligations;

  • conduct quality assurance, auditing and risk management;

  • recruit and manage employees and contractors;

  • administer and improve our website and services; and

  • operate and manage Brilliant Care's business.

 

We will not use or disclose personal information for an unrelated purpose unless we have your consent or are otherwise permitted or required to do so by law.

6. Disclosure of Personal Information

Depending on the circumstances and your services, we may disclose personal information to appropriate third parties, including:

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  • your authorised representatives, guardians, nominees or carers;

  • Brilliant Care employees, support workers and contractors who require the information to perform their duties;

  • support coordinators and plan managers;

  • healthcare and allied health professionals;

  • other disability or community service providers involved in your care;

  • the National Disability Insurance Agency (NDIA);

  • the NDIS Quality and Safeguards Commission;

  • government departments, regulators and authorities;

  • professional advisers, including accountants, auditors, insurers and legal advisers;

  • IT, software, website, communications and data-storage providers;

  • payment and financial service providers; and

  • other organisations where you have consented to the disclosure or where disclosure is permitted or required by law.

 

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

7. Children and Young People

Brilliant Care may provide services to children and young people and may therefore collect personal and sensitive information about them.

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Where appropriate, we obtain information and consent through a parent, guardian, authorised representative or other person legally authorised to act on behalf of the child or young person.

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We recognise the importance of protecting the privacy and dignity of children and young people and take reasonable steps to handle their information appropriately.

8. Website Information and Cookies

When you visit our website, certain technical information may be collected automatically.

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This may include:

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  • your IP address;

  • browser and device information;

  • pages visited;

  • date and time of visits;

  • referring websites;

  • general location information derived from technical data; and

  • information collected through cookies or similar technologies.

 

We may use this information to maintain website security, understand website usage, improve our website and services, and diagnose technical problems.

 

You may be able to disable or restrict cookies through your browser settings. However, doing so may affect certain website functions.

9. Third-Party Websites

Our website may contain links to third-party websites or online services.

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Brilliant Care is not responsible for the privacy practices, security or content of third-party websites.

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We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Storage and Security

Brilliant Care takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

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Depending on the information involved, these measures may include physical, administrative and technological safeguards.

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Personal information may be stored electronically or in physical records and may be held using secure systems or reputable third-party service providers.

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Access to personal and sensitive information is restricted to people who require access for legitimate business, service delivery, regulatory or legal purposes.

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No method of electronic storage or internet transmission is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

11. Overseas Disclosure and Service Providers

Some technology, website, communications, cloud-storage or other service providers used by Brilliant Care may store or process information using infrastructure located outside Australia.

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Where Brilliant Care is likely to disclose personal information to an overseas recipient, we will handle that disclosure in accordance with applicable Australian privacy requirements.

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Where practicable, Brilliant Care will identify the countries in which overseas recipients are likely to be located.

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Brilliant Care should confirm its actual website, cloud, email, CRM and other technology providers and their data-hosting locations before publishing this section.

12. Access to Your Personal Information

You may request access to personal information Brilliant Care holds about you.

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To request access, please contact us using the details at the end of this Privacy Policy.

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We may need to verify your identity before providing access.

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In some circumstances, Australian law may permit or require us to refuse access to certain information. If this occurs, we will generally explain the reason for the refusal where required or appropriate.

13. Correction of Personal Information

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.

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If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and request that it be corrected.

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We may take reasonable steps to verify the requested correction before updating our records.

14. Retention and Destruction of Information

We retain personal information for as long as reasonably necessary to provide our services, fulfil our business and regulatory obligations, resolve disputes and comply with applicable laws and NDIS requirements.

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When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

15. Data Breaches

Brilliant Care takes privacy and information security seriously.

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If we become aware of a data breach involving personal information, we will assess and respond to the breach in accordance with applicable Australian privacy laws.

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Where required, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

16. Privacy Complaints

If you have a concern or complaint about how Brilliant Care has handled your personal information, please contact us using the details below.

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Please provide sufficient information for us to understand and investigate your concern.

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We will take reasonable steps to investigate your complaint and respond appropriately.

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If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulator.

17. Anonymity and Pseudonyms

Where practicable and permitted by law, you may interact with Brilliant Care anonymously or using a pseudonym.

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However, because of the nature of disability and NDIS services, it will often be impracticable for us to provide services without confirming your identity and collecting necessary personal and health information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices, technology or legal obligations.

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The latest version will be published on our website with the updated date shown at the top of the policy.

We encourage you to review this Privacy Policy periodically.

19. Contact Brilliant Care

If you have questions about this Privacy Policy, would like to request access to or correction of your information, or wish to make a privacy complaint, please contact:

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Brilliant Care Pty. Ltd.
ABN: 52 619 556 946
NDIS Registration No.: 4050018559

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New South Wales Office
Suites 204 and 204A Westfield
Mount Druitt NSW 2770
Australia

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Northern Territory Office
Unit 4/7 Negri Street
Bakewell NT 0832
Australia

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Phone: 0424 895 943
Email: info@brilliantcare.com.au

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ACKNOWLEDGEMENT OF COUNTRY   

 

We acknowledge the Traditional Custodians of the land on which we provide our services and recognise their continuing connection to land, waters, and community. We pay our respects to Elders past and present and acknowledge all Aboriginal and Torres Strait Islander peoples as the First Nations of Australia.

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Westfield Mount Druitt NSW 2770, Australia info@brilliantcare.com.au 02 9020 1942  

1300 495 434

4/7 Nefri Street,  

Bakewell, NT 0832 info@brilliantcare.com.au 02 9020 1942  

1300 495 434

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