Terms and Conditions
Guidelines for using Brilliant care Website
Last updated: August 2026
Welcome to the Brilliant Care website. These Terms and Conditions govern your use of this website and the information, features and services made available through it.
This website is owned and operated by Brilliant Care Pty. Ltd. (ABN 52 619 556 946), an NDIS registered provider (NDIS Registration No. 4050018559).
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue use of the website.
1. About Brilliant Care
Brilliant Care provides disability support and related services, including services to participants of the National Disability Insurance Scheme (NDIS).
Information provided on this website is intended to provide general information about Brilliant Care, our services and ways to contact or engage with us.
The availability, suitability and delivery of particular services may depend on individual circumstances, location, eligibility, funding arrangements, service availability and any applicable service agreement.
2. Website Information
We make reasonable efforts to ensure that information published on this website is accurate, current and complete.
However, information may change from time to time, and we do not guarantee that all website content will always be complete, accurate or up to date.
Information on this website is provided for general informational purposes only and should not be relied upon as a substitute for professional, medical, legal, financial or other specialist advice.
Where appropriate, you should obtain advice relevant to your individual circumstances.
3. NDIS Information
Brilliant Care is an NDIS registered provider. References to the NDIS, NDIS funding, eligibility, plans, supports or related matters on this website are provided for general information only.
Information on this website does not guarantee:
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eligibility for the NDIS:
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approval of an NDIS plan or particular funding
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approval of a particular support or service
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availability of a particular Brilliant Care service or;
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any particular outcome from the NDIS or another government agency
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The National Disability Insurance Agency (NDIA) and other relevant government bodies remain responsible for their own decisions, policies and processes.
4. Enquiries, Consultations and Referrals
The website may allow you to contact Brilliant Care, request a consultation, submit a referral, apply for employment or provide other information through an online form.
Submitting a form does not automatically create a service agreement, employment relationship or other contractual relationship with Brilliant Care.
Services are subject to assessment, acceptance, availability and, where applicable, a separate service agreement.
When submitting information about another person, you must have appropriate authority or consent to provide that information where required by law.
You agree that information you submit through the website will be accurate and not deliberately misleading.
5. Emergency and Medical Situations
This website is not an emergency service and should not be used to obtain urgent medical, health or emergency assistance.
If you or another person is experiencing an emergency or requires urgent assistance, contact the appropriate Australian emergency or health service.
Nothing on this website constitutes medical diagnosis, treatment or emergency advice.
6. Acceptable Use
You agree to use this website only for lawful purposes.
You must not:
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use the website in a way that breaches any applicable law or regulation;
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attempt to gain unauthorised access to the website, server, systems or data;
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introduce viruses, malicious code or other harmful material;
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interfere with or disrupt the operation or security of the website;
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use automated systems to improperly extract or reproduce website content;
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impersonate another person or provide deliberately false information; or
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use the website in a manner that infringes the rights of Brilliant Care or any third party.
We may restrict or block access to the website where we reasonably believe these Terms have been breached.
7. Intellectual Property
Unless otherwise stated, the content of this website, including its text, graphics, logos, branding, photographs, videos, documents, layout and other materials, is owned by or licensed to Brilliant Care and is protected by applicable intellectual property laws.
You may view, download or print website content for your personal, non-commercial use.
You must not reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use our website content without prior written permission from Brilliant Care, except where permitted by law.
Third-party names, logos and trademarks displayed on this website remain the property of their respective owners.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, government resources, social media platforms or other external services.
These links are provided for convenience and information. Unless expressly stated otherwise, Brilliant Care does not control or endorse third-party websites and is not responsible for their content, availability, security, privacy practices or services.
Your use of third-party websites is subject to the terms and policies of those third parties.
9. Privacy and Personal Information
Brilliant Care respects your privacy and handles personal information in accordance with applicable Australian privacy laws and our Privacy Policy.
When you submit an enquiry, referral, application or other form through the website, we may collect personal information necessary to respond to your request or provide our services.
Some forms may involve information relating to an NDIS participant or another individual. You should only provide another person's personal information where you are authorised to do so.
Please refer to our Privacy Policy for further information about how Brilliant Care collects, uses, stores and protects personal information.
10. Website Availability and Security
We take reasonable steps to maintain the availability and security of this website. However, we cannot guarantee that access will always be uninterrupted, error-free or free from viruses or other harmful components.
The website may occasionally be unavailable due to maintenance, technical issues, system failures or circumstances outside our reasonable control.
You are responsible for taking appropriate precautions when accessing websites and downloading content from the internet.
11. Limitation of Liability
To the maximum extent permitted by law, Brilliant Care is not liable for loss, damage, costs or expenses arising solely from your use of, inability to use, or reliance on information provided through this website.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified, including rights available under the Australian Consumer Law.
Where our liability may lawfully be limited, it will be limited to the extent permitted by applicable law.
12. Services and Separate Agreements
These website Terms and Conditions govern use of the Brilliant Care website.
The provision of disability support, NDIS or other services by Brilliant Care may be subject to a separate service agreement, schedule of supports, consent documentation, policies or other terms agreed between Brilliant Care and the participant or relevant representative.
If there is an inconsistency between these website Terms and a specific written service agreement concerning the provision of services, the specific service agreement will apply to those services to the extent of that inconsistency.
13. Consumer Rights
Nothing contained in these Terms is intended to exclude or limit rights or remedies available to you under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other rights that cannot legally be excluded.
14. Changes to These Terms
Brilliant Care may update these Terms and Conditions from time to time to reflect changes to our website, services, practices or legal obligations.
The updated version will be published on this website with a revised "Last updated" date.
Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by law.
15. Governing Law
These Terms and Conditions are governed by the laws of Australia and the applicable laws of the State or Territory relevant to the circumstances.
Nothing in these Terms limits any rights you may have regarding the appropriate jurisdiction for a consumer dispute under applicable Australian law.
16. Contact Us
If you have questions about these Terms and Conditions or the Brilliant Care website, please contact:
Brilliant Care Pty. Ltd.
ABN: 52 619 556 946
NDIS Registration No.: 4050018559
New South Wales Office
Suites 204 and 204A Westfield
Mount Druitt NSW 2770
Australia
Northern Territory Office
Unit 4/7 Negri Street
Bakewell NT 0832
Australia
Phone: 0424 895 943
Email: info@brilliantcare.com.au
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ACKNOWLEDGEMENT OF COUNTRY
We acknowledge the Traditional Custodians of the land on which we provide our services and recognise their continuing connection to land, waters, and community. We pay our respects to Elders past and present and acknowledge all Aboriginal and Torres Strait Islander peoples as the First Nations of Australia.
Westfield Mount Druitt NSW 2770, Australia info@brilliantcare.com.au 02 9020 1942
1300 495 434